FAQS

FAQS
Ready to book your ULTIMATE travel to Vietnam? Check out our frequently asked questions bellows that most travelers want to know prior to booking. It’s normal to have many question to ask before or after you book your trip, and this is why we have listed our frequently asked questions below for each tour. Can’t find an answer to your question? No worries! Contact us here: https://www.vietnamultimatetravel.com/contact-us.html

Traveling solo
Most people who book on our trips are travelling solo, so don’t worry as you won’t be the only one! 
On the trips, you will be travelling with like – minded people, who enjoy the comfort of a tour guide then you first join the trip you feel as a stranger, but soon after journey it turns an Ultimate family collections! 

When should you book?
Famous trips often book out in advance so we recommend you to book your trips as soon as you can in which you will get a great deal and if you are also planning your trip in a last minute, no worry! We will do what you can to help you with your travel arrangements. You can also secure your booking on most of your tours with a non – refundable of 10% deposit. The rest just needs to be paid 4 – weeks prior to your trip departure time!

Who will be my group leader?
Our tour leaders are responsible for making sure your travel experience is the best it can possibly be! 
All Ultimate branded tours are led by our group leader which are carefully selected by ultimate travel. All other tours are led by our solid partner operators with strong commitments of best taking care of our travelers.

How about my suitcases while travel?
Choosing in between travelling with a light backpack or suitcase is still on a dilemma of most travelers. Put it at no worry – we are here to help! As in each trip to sapa or halong bay, you will just leave your luggage at Ultimate Travel Company and also after the trips if you have a night departure then we will also provide you a shower free to freshen up before departing.

Flights
The quotation for trips at Ultimate Travel Site is not yet included airfare but we still also help you find unbeatable price flight though, so just let us know in advance of your destinations. Before booking flights, you should ensure that you are booking in the correct airports of your airfare. Check out the booking information on each tour page to know each tour start and end location.

Travel insurance 
Travel insurance is compulsory  and essential for all of our group tours, experiences, adventures and tailored made tours packages. A travel insurance policy is important for your health and safety, unfortunate and unforeseen events and disruptions and emergencies. Levels of coverage can vary, and we recommend that you should take time to search and compare insurers to ensure you understand your policy and what you are covered for. 

Vaccinations
Traveling to Vietnam is now not require to quarantine or passport vaccinated, but we still recommend making an appointment with your GP to discuss which vaccinations may be required for your trips. There are mandatory vaccinations for of our tours as the destinations we travel to are considered low risk. There is an abolished Covid – 19 test results by RT – PCR 972hrs) or RA test (24hrs) before flying and also an abolished health declaration/ set up Covid PC application during Vietnam.

Booking process
Make a booking is so easy: just browse the site to find out the perfect tour for you, select “BOOK NOW” to access the booking form. Enter your details on the booking form a long with your credit card details to process your payment.  Once submitted you will get a notification that you have received your booking and we will send you the booking confirmation immediately. If you have booked a tour via “Request”, our team will be in touch with you the following business day to reconfirm your reservation. Our team will assist you with anything you might need to get ready for your travel to Vietnam.

Flexible deposits
If you are booking outside of 4 weeks for your departure, you can pay a 20% deposit to secure your booking and full payment of  the rest before one week of your arrivals. If you are booking within 4 weeks of your departure then 30% of deposit would be required. And the deposit is also consider to be non – refundable  in case of  failure arrivals.

Payment
Yours final balance will be due at one week before your trip arrivals. We accept payment via credit or debit cards via our secure payment platform.

Currencies
Quotation for travel services are in USD or VND. All payments are processed at your comforts. We do our best to promote our tours in also your native currencies that make you better understanding of the value of our tours. The prices we commonly convert into : USD, GBP, EUR, CAD, JPY, and VND.

Booking policy
After you have booked your trip via our sites, we will send you a confirmation email with receipt of payment and further details about your bookings. You will need to make arrangements for your flights and travel insurances. You will also need to organize the appropriate Visa for Vietnam. If you find it hard to get flights and visa arrangements, don’t worry – we are here to help you.