Terms and Conditions

Terms & Conditions

These terms & conditions are applied to all of our travel services provided via online, email, or telephone booking sources. By accessing and using our website for a complete reservation, means that you have already acknowledged and agreed to have read through, agreed to the terms & conditions given by as bellows: 
The terms & conditions are set out hereby under constitute the entire agreement of you and Vietnam Ultimate Travel & Trading JSC. If you don’t read or accept these requirements, still by accessing any parts of our travel services provided on the sites, you consent to be bound by these terms & conditions.

1. Terms of acceptance use
The terms and conditions regulate the access and use of services, and travel information provided by Vietnam Ultimate Travel .com, so by using any parts of our travel services, you accept and agree to be bound and comply to these terms of usage. If you disagree to any of the terms written, or privacy policy or do not have the full appropriate civil capacity, please make a wise consideration before making any bookings.

2. Trademarks
You are not allowed to copy the name of “ Vietnam Ultimate Travel.com”. The trademarks used by third party should be officially addressed with our permission. 

3. Payments & Deposits 
To make sure each party is responsible for fulfilling any of its obligations, we have set out these legal payment terms and conditions based on firm payment standards as bellows:
Deposit: Either full payment or a little deposit of your total cost will be required and decided based on each individual tour basis. This should be done via one of our available online payment methods. You will quickly get a receipt confirmation / or vouchers within less than 24 hours after you deposited.
Payment types:  online payment is firmly secured and safe by ONEPAY credit cards, and we also accept Union pay, visa, master, jcb cards as they are safe verified members of ONEPAY international payment system. Your payment information is strictly protected during the transmission, once the payment is settle you will be received an invoice immediately afterwards.  Kindly bear in mind that payment by credit cards will be apply by 3% of bank service fees. If you need any further details of payment methods just drop us an email, we will be right there to serve you.

4. Booking & Confirmation 
All confirmation are generally confirmed by email within same day once we receive your bookings and in case of holidays or special occasions there may take a bit longer but always within 72 hours.

5. Insurance & Liability
Vietnam Ultimate Travel is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political issues or unrest must be borne by passengers
Passengers are also required to have full travel insurance, airlines schedules, local conditions may affect accommodations or itineraries, should this occur, will endeavor to substitute a suitable arrangements of similar value. Participation on any tour implies full agreement to the above conditions by all parties involved.

6. Cancellations & Refunds
Fees of cancellations of bookings will be calculated from all local suppliers as different cruises or partners have set their own cancellation policy, so cancellation & refund are detailed on each part of the trip/cruises under the rate & availability tab. There will be no refund or exchange can if you decide to opt out while the tour is still in ongoing. If you have not used any of the services, no compensation will be given for the unused portion of these tours.

Package tours 
  1. Prior to 60 days of arrival date will be FREE of charge
  2. 30 days to 59 days within these arrival date: 10% of total cost
  3. 15 days to 29 days within these arrival date: 30% of total cost
  4. 7 days to 14 days within these arrival date: 50% of total cost
  5. Less than 7 days or No show will be 100% charged
Halong Bay Cruise
  1. More than 21 days prior to check-in: FREE of charge
  2. From 11 to 30 days prior to check-in: 30% of total rates
  3. From 04 to 10 days prior to check-in: 50% of total rates
  4. Less 3 days prior to check-in or no-show: 100% of total rates
Short Tours (1 - 3 days)
  1. More than 7 days prior: 10% of total rates.
  2. From 4 to 7 days prior: 50% of total rates.
  3. Less than 3 days prior or no show: 100% of total rates.
7. Alternatives
We always manage to reserve all the services that are quoted on our website for our customers, and in the case of being fully booked while processing, we reserve the right to upgrade to the equivalent, higher quality of that services and keep you informed once there is a change as soon as possible.